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​​​​​​​On this page we offer you an overview of the latest news and information regarding the Corona virus. Should you have a question, please press the blue button below.
 

LIVE BLOG



Tuesday, March 31 - 18:32

itsme-Elektres SL is an essential provider for various activities contemplated in the Royal Decree and that therefore maintains its activity normally

Following the publication of Royal Decree-Law 10/2020 and in accordance with our service and customer service policy, we inform you that itsme-Elektres SL is an essential provider for various activities contemplated in the Royal Decree and that therefore maintains its activity normally. The entire commercial network is working with telework, and the warehouse with the minimum presence that guarantees service to our clients with the maximum personal security measures. You can contact us through all the usual channels, through your assigned sales representative, at 972 181 090 from 8 a.m. to 6 p.m., or 24 hours a day through our digital platform.



Monday. March 16 - 17:54

Technical Support as usual, even in this challenging situation

Our experienced specialists will of course remain available for your industrial automation challenges, by phone: 076-5782879 or through here. They are happy to assist you in the way you are used from us: practical and result-oriented. On-site support is currently not available, but with tools like video conferencing  and TeamViewer, our specialists will guide you through your technical challenges. We are ready!


Monday, March 16 - 14:28

Guaranteed telephone and online accessibility of all our locations

Our motivated employees work in shifts at our branche offices or from home with access to all relevant systems to optimally support our customers, as you are used to from us. All visits, with the exception of goods deliveries, have been canceled and are converted into phone or video meetings. So you can continue to contact your branche office with confidence or please contact us here and one of our employees will contact you as soon as possible.


Monday, March 16 - 07:23

Distribution of orders

To ensure the continuity of our logistics services, we have made changes to the organisation of our Distribution Center and our Transport so that we perform as you expect from us. We have also made adjustments for the input and monitoring of your orders. Via this new web platform, our customers are also able to enter orders (and quotations) for a range of 1 million electrotechnical and mechanical articles. The platform also provides an overview of all (online and offline) open quotes, open and historical orders, deliveries, and invoices. Are you a customer with us? Then register here. It is important that you enter your email address in accordance with what is known to us.


Sunday, March 15 - 22:14

All products still available

We have anticipated the potential challenges in the supply chain because of the Corona threat. That is why we have strpngly increased our stock position and made additional agreements with our partner suppliers. That is why we offer you our trusted availability of stocks, combined with the reliable delivery dates for non-stock products, including the proactive management and information support.

 

Sunday, March 15 - 20:45

itsme Group statement

Within the itsme group we take responsibility for your success. This means, among other things, that we ensure the availability of electrical and mechanical components in your chain. Click here for the measures in the Business Continuity Program that we have introduced to ensure this availability.
 

Sunday, March 15 - 18:51

itsme Self-Service: real-time insight in all your open orders!

The historical and far-reaching measures taken in Europe rightly place our health at the center. We as itsme will do everything we can to support that. The measures are unprecedented and have a major impact on business. We adapt our services to your requirements. You have to deal with important matters and that is why we offer our customers the convenience of quick and real-time insight into the status of all your open orders on this new webplatform. And if you have any questions about any topic, you can always ask them via this portal. The direct link to our CRM system guarantees a quick solution by competent itsme colleagues. So: if you have not yet registered yet, register now and save valuable time.

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Technical support desk
Get to know our Technical Support Desk. This is where our product specialists work. Real technicians, with in-depth knowledge of suppliers, industries and applications. They are experienced, provide training and know the practical challenges of machine manufacturers and industrial end users. And in addition to all that, they are there to assist you. Ready to answer your questions. Or help you immediately when needed.
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Customer Stock
Some goods must always be available. Even when they are not part of the itsme standard assortment. That’s why you should ask us about the possibilities for customer-dedicated stock, whereby we store your goods in our distribution centre. We do this on the basis of agreements for a minimum and maximum inventory. We also supervise correct inventory management.
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EDI connection
International competition keeps every machine manufacturer on their toes. Including the purchasing department, where efficiency makes a difference, now more than ever before. Take for example the input of an order line: a one-minute task, but repeated tens of thousands of times on a yearly basis it turns into a significant cost item. Does this happen in your company? Ask us about an EDI coupling. You convert minutes into seconds and benefit time and time again.
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Training
In the fast changing world of industrial automation you like to stay informed. A training or expert-workshop would be logical, but the offer must correspond with what a programmer or service engineer wants to learn. Opt therefore for customised learning material, with one of more than 65 training packages provided by itsme Industrial Automation. You won’t so much learn from a trainer, but mainly from a technician. From somebody who knows your world and takes the practical as a starting point.
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